Refund Policy
1. Three-day cancellation window
You may cancel your Foundation, Professional, or Mastery enrollment and request a refund within 3 days (72 hours) after payment is verified. Send your request within this period; the refund does not need to finish processing within these 72 hours.
2. How to request a refund
Email okolochinedu10@gmail.com using your enrollment email address. Include your name, program, payment reference, and reason for cancellation. You can also use our contact page. Keep a copy of your request and its sending time. Never send your card number, security code, password, or one-time password.
3. Review and processing
We verify the payment and the request before arranging a refund through Paystack. Support will communicate the decision and refund status. Provider and bank processing times can vary, so the request window is not a promise that funds will reach your account within three days. Refunds relate to the amount actually paid in the original payment currency (USD or NGN); separate bank charges or currency conversion differences are outside our control.
4. Requests outside the window
Requests sent after 72 hours fall outside the standard cancellation period. This does not remove any entitlement to a refund or other remedy under applicable Nigerian law, including for services not delivered as required. Duplicate payments, incorrect charges, and payments for a program we cancel should be reported to support for review.
5. Pending, failed, and test payments
If your bank shows a debit but the website shows a pending or failed payment, contact support with the payment reference before paying again. We will verify the transaction. A refund cannot be issued for money that was not received. Test-mode transactions do not collect real money and cannot result in a cash refund.
6. Access and consumer rights
When an enrollment is cancelled and refunded, the associated course access ends. Nothing in this policy prevents a lawful payment dispute or restricts rights that cannot be excluded under Nigerian consumer law. See the FCCPC's consumer rights guidance.
7. Contact and related policies
Deraedge.com Ltd: okolochinedu10@gmail.com. Read our Terms and Conditions and Privacy Policy.